At Zara Living, we strive day in and day out to provide our customer a pleasurable and user friendly shopping experience. Your 100% satisfaction is our ultimate goal and success. We want our customers to become our good friends for years to come. At Zara Living, we do our best to ship your order the best possible and most economic way in a timely manner. Our goal is to make friends, and friends don’t keep friends waiting. Your order will be shipped in any of the three methods that we utilize depending on the size of the product. Please see the detailed information below on all three methods.
Small Parcel via FedEx or UPS:
Normally items that range from Small to Medium size are shipped via the famous common parcel carriers known as FedEx, UPS, USPS, and DHL. Items under “Free Shipping” promotion are shipped free of cost to you, while other product’s will have a shipping charge included at the checkout process. Once the shipping carrier picks up the order, a real time tracking number will be e-mailed to you for your convenience, so you may track the order. Delivery time varies anywhere between one to six day. Please note during the busy season of holidays, tracking numbers could provide erroneous information due to heavy volume of shipments, so please order your item well in advance to avoid this problem. If the item being delivered does not require signature confirmation, please leave an advisory note on your door for the delivery driver.
Expedited Shipping Services are available but not for all products. Zara Living will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping merely speeds up the transit time not the whole process of shipping. Each manufacturer has its own lead time or processing time which varies from just 12 hrs 2 weeks. Since we have no control over the in-house time of an order (time prior to shipment) that a manufacturer may require, we cannot guarantee or promise delivery dates. We advise our customers to place orders in advance to circumvent these time issues, but if the order has to be shipped ASAP then please give us a call first and inquire if the product can reach you, in your required time frame. We at no cost like to leave our customers stranded and be unable to help. Product information pages normally have a lead time, which is an average time frame a manufacturer may take to ship the product. Please note that given lead time is an estimation and not a guarantee.
Large Items via Truck Freight:
Heavy products or larger products require truck freight and therefore, will be freight shipped. Freight shipped items are delivered only to curbside or driveway. Larger or bulkier items wheighing over 75 pounds and being delivered to residential addresses, where a proper loading dock is not available, require a truck equipped with lift gate. Unfortunately, there is a $ 75 fee with lift gate services which will be included in the final cost of the product. If the product has to be delivered inside customers home or desired place, then a White Glove Delivery Service has to be arranged. Please call customer service at 1-888-711-ZARA or 1-718-238-7500 to arrange one. Additional charges apply for White Glove Delivery Services. Please note White Glove Delivery crew will unload and deliver up to 2 flights of stairs. Truck freight delivery requires that someone is available at the premises to receive and accept delivery. Freight carriers will contact you to set up a delivery window of 2-4 hours. If the carrier is unable to establish a contact with customer then storage fees and rerun charges will be paid by the customer. It is your responsibility to arrange someone to accept the delivery at the appointed time. If no one is available at the appointed delivery time, carrier will charge extra to make a second attempt and they may also require storage charges. There is no guarantee that the carrier will be able to make the second attempt the very next day. Sometimes it can take 2 to 3 weeks before they can make a second attempt. Please make sure you accept the delivery, the very first time to avoid any additional charges and much delayed delivery. While we at Zara Living try our best to make all arrangements as smooth as we can, there are some things that are just not in our control. In such cases, we need you to be a bit more patient and cooperative.
White Glove Delivery:
White Glove Delivery Service consists of two professional delivery personnel. They unload and deliver to the desired location, but only up to a maximum of 2 flights of stairs. They may also do light assembly and debris removal. It is customer’s responsibility to provide full clearance through doors, hallways, and other places so the delivery crews may make a safe and damage free delivery. Please note you have to clear the way before delivery crews arrive and not when they arrive. They can deny the delivery if longer period of time is required to clear the way, in which case it is entirely customer’s responsibility to rearrange delivery times and pay for any charges associated with rerun or any storage fees.
White Glove Delivery can be added to any large item (Bedroom Set, Sofa Set, Entertainment Set, and other bulkier items). To purchase, please call customer service.
Estimated Delivery Time:
Product information page contains lead time or product availability date which is provided by its respective manufacturer. This is the time it takes them to process handling procedures to make shipment ready. Please note lead time is not inclusive of transit time. Transit time starts when the product is picked up by the carrier and ends at final delivery. Below is an estimated time frame for each shipping method.
Standard Ground: 1-6 Days
Truck Freight: 2-9 Days
White Glove: 10-16 Days
Please note that all time frames provided are estimations and not guarantees. We cannot be held responsible if the delivery is not made within the provided estimated time frame.
Shipping time frame provided at the product pages are also estimations and not guarantees. They are there to give the customer a rough guideline when to expect a delivery. Lead time provided by each manufacturer differs and also dependent on seasonal activities of the manufacturer. Lead time can generally be longer for newly introduced items or for special order items. Lead time provision applies to regular business hours excluding all major holidays and acts of nature. If you require an immediate delivery then please call us first to inquire about a possible delivery date which is more concise, so you may make an informed decision.
In stock items are normally shipped in 2 business days. However these products are subject to prior sale and availability and lead times are not guaranteed. Sometimes items shown to be in stock are pre sold and your order will be automatically set in queue. We will inform you that your desired item is on backorder and then you have the option to cancel the order for complete refund, or continue to wait in queue. You can also purchase something similar and get the refund for the backorder item. Special Order Items may require extra delivery time, so please order the item well in advance to prevent any costly project related delays. We are not responsible for costs associated with shipment delays.
Damaged & Defective Goods Policy:
As described earlier, it is super important for the customer to do a detailed inspection of the product at delivery and take notes even if you are not planning to return the product. In the unfortunate event, that the product is damaged in transit or defective, all those good notes that you made while conducting detailed inspection at delivery, will come in handy and assist us too at the same time and make the return process smooth as butter. We will always be with you throughout the process and will do all in our reach to help you.
UPS / FedEx deliveries:
If you notice FedEx or UPS deliveries that are damaged in transit, please contact our customer service instead of refusing the package at 1-888-711-ZARA or 718-238-7500 and we will file a claim with the delivery carrier. Please notify Zara Living about the damages or defective merchandise within 48 hrs to be eligible to receive refund or replacement.
Freight deliveries are a bit more attention requiring. An immediate inspection is of paramount importance when receiving large items from LTL, White Glove and common freight carriers. We cannot stress enough that you notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Whatever the condition of the packaging box is, write it on the delivery notice.
Customers who sign for delivery and do not notate "damage" are taking full responsibility if merchandise is damaged. If the product appears to be significantly damaged, you may refuse delivery. If you refuse the delivery, please notify Zara Living of refusal so we can anticipate the return and send out a replacement. Zara Living will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.
Please note that if the returned product is found to be in good and working condition or shipped as ordered may not be eligible for a refund. We will contact you for your decision whether to ship the item back to you at your expense be refunded with 50% restocking fee and store credit. Not all Manufacturers will offer 50% restocking fee and 50% refund excluding any shipping and handling charges. In that case either you are to take your merchandise back at your own expense or it will be destroyed or donated.
Terms and conditions of "Free Shipping"
Zaraliving.com offers free shipping on many of its products to reward its loyal customers. When we ship a product under "Free Shipping" promotion, customer does not get charged shipping charges associated with delivering the product. However, sometimes the "Free Shipping" offer is for a complete set of products, for example, we may offer "Free Shipping" with a particular Sofa Set or a Bedroom Set, but if the Set is broken, "Free Shipping" will not be offered. Items shipped with "Free Shipping" promotions, if returned, will incur the initial shipping charges along with restocking fees. Customers are responsible for the return shipping costs.